🔁 Return & Exchange Policy
Your Satisfaction is Our Priority
At Scannable ID, we want you to be completely confident in your purchase. If you’re not fully satisfied with your order, we offer a straightforward return and exchange process. Please review the terms below carefully.
✅ Return & Exchange Conditions
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Returns or exchanges must be requested within 30 days of receiving your item. Requests made after this period will not be eligible.
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To initiate a return or exchange, email us at ScannableIDcards@gmail.com with your order number and include photos or videos of the item in question.
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Items must be in unused, original condition with all packaging and tags intact. Proof of purchase is required.
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Unauthorized returns will not be accepted. Please wait for our approval before shipping anything back.
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Returns must be shipped using a trackable shipping method. We are not responsible for lost return shipments without tracking.
🚫 Non-returnable Items
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Discounted or clearance items
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Gift cards
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Items damaged due to customer misuse or mishandling
🔄 Return Process
1. Request a Return:
Email us at ScannableIDcards@gmail.com with your order number and media evidence (images or video). Our team will respond within 3 business days.
2. Ship Your Item:
If approved, we’ll provide a return address and detailed instructions. Please include tracking information with your return. Returns sent without tracking will not be accepted.
3. Refund or Exchange:
Once received, we will inspect your return within 3–5 business days. If approved, we will process a refund or send out a replacement as requested.
💸 Return Shipping & Charges
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If the return is due to our error (e.g., incorrect or defective item), we’ll cover the return shipping and issue a full refund.
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If the return is due to customer reasons (e.g., ordered wrong item or changed mind), the customer is responsible for return shipping costs.
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We do not charge restocking fees.
💳 Refunds
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Once your return is approved and processed, a refund will be issued to your original payment method within 2–3 business days.
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If you don’t see the refund after that time, please check with your bank or credit card provider. If needed, email us at ScannableIDcards@gmail.com for assistance.
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Original shipping costs are non-refundable.
🚫 Order Cancellations
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You may cancel your order free of charge if it has not yet shipped.
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Once an order has been shipped, we are unable to cancel it.
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If canceled in time, a full refund will be issued to your original payment method.
If you have any questions about this policy or need help with a return, don’t hesitate to contact us at:
We’re here to help and ensure your experience is smooth from start to finish.